TERMS AND CONDITIONS
1. About us
This website (https://dikkeni.com) is owned and operated by:
Impact Lebanon, 86-90 Paul Street, London, United Kingdom, EC2A 4NE.
Registered Company in England & Wales: 12358498
If you need to contact us for any reason at any time, please email us at dikkeni@impactlebanon.org
2. These terms
2.1 These terms and conditions only apply to our consumer customers.
2.2 These are the terms and conditions on which we supply goods to you. They are governed by English law.
2.3 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
3. Forming A Contract with Us
3.1 When you place an order with us, you are making an offer to buy goods. By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.
3.2 Our acceptance of your order will take place when we email you confirmation of your order, at which point a contract will come into existence between you and us.
3.3 In the event that we can’t accept your order (for example because the goods are no longer available, or we have made a pricing mistake), we will advise you of this and you will not be charged.
4. Our Products
4.1 Images of products on this website are for illustrative purposes only. Your goods (including packaging) may vary slightly from the image shown on the website.
4.2 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
5. Your rights to make changes
5.1 If you wish to make a change to your order, please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).
6. Payment
6.1 You are required to pay for the goods in full at the time of ordering.
6.2 We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, PayPal, Shop Pay, or Google Pay.
6.3 Promotional prices only apply during the period stated.
6.4 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
6.5 One voucher code or promotion per order may be redeemed here on our website. Voucher codes and promotions cannot be "stacked", and a maximum of one code or promotion per customer per transaction may be used. A voucher code cannot be used in conjunction with any other offer.
7. Delivery & Carriage Charges
7.1 The costs of delivery will be as displayed to you on our website.
7.2 Whether you submit your order on a Sunday or a Friday, we will always look to ship it on the following Saturday.
7.3 We will deliver the goods to the premises you specify on your order.
7.4 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
7.5 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us, and we reserve the right to charge you an additional re-delivery charge.
7.6 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
7.7 Please check the goods on delivery - any goods found to be missing or damaged should be notified to us within seven days from the date you receive the items.
7.8 If the goods are lost or damaged in transit, please let us know promptly. Please inform us if your item has not arrived after 14 days of shipping so that we can look into this promptly for you.
7.9 Sometimes, for reasons beyond our control, we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
7.10 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
8. Cancellation & Returns
8.1 You have 7 days to return your order from the day after you receive your goods from us. The only items you can return to Dikkéni are ready-to-wear, bags (excluding tote bags), jewellery (excluding earrings) and photography prints.
8.2 To return your order, please email us at dikkeni@impactlebanon.org stating your order number and item number(s). If faulty, please state so.
8.3 To cancel your order, please email us at dikkeni@impactlebanon.org within 2 hours of placing your order.
8.4 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
8.5 You must return the goods within 7 days of telling us you wish to cancel the order. You must ensure that the goods are in their original condition with any extras such as product cards. You will be reimbursed the full amount you payed, excluding our standard delivery costs.
8.6 We will not refund any goods that have been worn, modified or otherwise used.
8.7 If we decide that a refund is due to you, we will refund you the price you paid for the goods (but not the cost of the delivery or the return costs), by the method you used for payment.
8.8 Before processing a refund, we require evidence that the item has been returned to us (if we do not receive it). Satisfactory evidence includes: A signed, stamped Royal Mail proof of postage (obtained when posting your item from a Post Office), and/or a Royal Mail tracking code for the Royal Mail Signed-For service or the Royal Mail Special Delivery service.
9. Faulty Goods/Guarantee
9.1 Faulty goods must be reported to us before they're used, modified, or worn.
9.2 If there is a problem with the goods, please notify us by email providing details of the problem. We may offer a full refund.
10. Complaints
10.1 If you would like to file a complaint about our service, please contact us at dikkeni@impactlebanon.org so we can try to resolve it.
10.2 If you are not satisfied with how we have handled your complaint, you may contact the following:
The Retail ADR
Post: The Retail ADR,12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW.
Tel: +44 20 3540 8063.
Email the Retail ADR at enquiries@cdrl.org.uk.
The EU Dispute Resolution Platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show)
11. Liability
11.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
11.2 We are not liable for business losses. We supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.