ORDERS & SHIPPING

SHIPPING

How long will it take to get my order?
As we are a group of volunteers, we will be dedicating our weekends to sorting, wrapping and shipping your orders! Meaning, whether you submit your order on a Sunday or a Friday, we will always look to ship it on the following Saturday.

Do you ship internationally?
Yes, we do. If you would like to place an order to a country that is not included in the checkout, please contact us through the form below or by email for further details. All orders are charged in GBP.

What happens if I accidentally put the wrong shipping address?
If you input the wrong shipping address, reach out to us by email with the correct details and we will take care of it for you. Please make sure you notify us within two hours of placing your order.

ORDERS

How can I change something in my order?
Please reach out to us directly and we will advise you further.

What is your return policy?
At the moment, our merchandise is non-refundable and cannot be returned. If you have a concern about an item, please get in touch with us and we will further assist you. 

Are there customs fees for international orders?
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance. Please note that we have no control over such charges and cannot predict what they may be.